At Hampton Florist, our reputation as a trusted local florist has been built on consistently delivering premium, fresh flowers to households and businesses across Hampton. We take pride in sourcing only the highest quality blooms and arranging them with craftsmanship and care. Your satisfaction with both the experience and the longevity of your flowers is our top priority. Our fresh flowers guarantee means you can order confidently, knowing your arrangement will arrive beautifully presented and in prime condition.
All of our bouquets and arrangements are covered by our Fresh Flowers Guarantee for customers in Hampton and the surrounding area. We pledge that every flower delivery will arrive fresh and vibrant. In normal conditions, our flowers should last a minimum of five days from the date of delivery, provided they are cared for following the included instructions. If you are not satisfied with the freshness of your flowers within this window, let us know so we can resolve the issue promptly.
If your order arrives damaged or in an unsatisfactory condition, please contact us as soon as possible—ideally within 24 hours of receipt. We kindly ask that you retain both the arrangement and all packaging, and if possible, provide a photograph of the issue. This helps us investigate with our couriers and prevent future incidents. Our team is dedicated to rectifying these rare occurrences with speed and courtesy.
Your peace of mind matters to us. Depending on the nature of the issue, we offer the following options to ensure your satisfaction:
Our team will discuss the available resolutions and proceed with the option that best fits your needs.
If you have any concerns, feedback, or wish to make a complaint about your order or our service, we invite you to contact us directly. We take all complaints seriously and view them as opportunities to improve. When raising a complaint, please include your order reference and as much detail as possible. Our customer care team will acknowledge your message swiftly and work to resolve your complaint to your satisfaction, usually within 48 hours. You can count on receiving courteous and professional attention at all times.
As an established and respected florist in Hampton, we are proud to serve our community and support both private and business clients. Your trust inspires us to uphold the highest standards for every bouquet we deliver. Thank you for choosing Hampton Florist—where your experience is as important to us as the flowers we provide.
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