Welcome to Hampton Florist. Please read these Terms & Conditions carefully before placing any orders for online flower delivery. These terms set out the rights and obligations between you (the customer) and Hampton Florist regarding the ordering and delivery of flowers and related products. By accessing, browsing, or using the Hampton Florist website ("Site") and placing orders, you agree to be bound by these Terms & Conditions. These terms apply to all customers based in Hampton and its surrounding areas, including but not limited to Twickenham, Teddington, East Molesey, and Sunbury-on-Thames.
By placing an order with Hampton Florist, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. All orders placed via our online site are done so in accordance with these Terms & Conditions.
When you use Hampton Florist’s online ordering service for flower delivery in Hampton and surrounding locations, the following steps apply:
We reserve the right to refuse any order prior to dispatch for reasons including, but not limited to, unavailability of stock, payment issues, or if we believe the order to be fraudulent or otherwise in breach of these Terms & Conditions.
All products displayed online are subject to availability. Occasionally, certain flowers or products may be unavailable due to seasonal variations or supply limitations. In such cases, Hampton Florist will substitute with products of equal or greater value and similar appearance, maintaining the overall style and quality of the arrangement. We endeavour to contact you in advance if significant changes are necessary.
All prices for flower arrangements and delivery services offered via Hampton Florist's website are in Pounds Sterling (£) and include VAT unless otherwise stated. Delivery charges are listed separately and will be confirmed during the checkout process according to the delivery address provided (within Hampton or surrounding areas).
Accepted methods of payment include major credit and debit cards as displayed at checkout. Payments must be completed prior to order processing, and your card will be charged at the point of order confirmation. Hampton Florist uses secure third-party payment processors to handle your payment details. We do not store your complete payment card information.
Hampton Florist offers local delivery in Hampton and selected surrounding areas. During checkout, you will be prompted to enter the delivery postcode to confirm eligibility. We will make reasonable efforts to deliver your order on the date specified; however, delivery times are not guaranteed and may be affected by factors beyond our control (including adverse weather, unforeseen traffic, or recipient unavailability).
If the recipient is not available at the time of delivery, our courier may attempt to leave the flowers with a neighbour or other secure location (where possible), or a card will be left with details to rearrange delivery or collection. We accept no responsibility for lost or damaged orders after delivery has occurred according to instructions.
It is your responsibility to ensure the correct delivery address and recipient details are provided. Hampton Florist cannot be held liable for failed delivery due to incorrect or incomplete delivery information supplied by the customer.
Cancellation by Customer: If you wish to cancel your order, please contact us as soon as possible. For perishable goods such as flowers, cancellations can only be accepted if received no less than 24 hours prior to the scheduled delivery date. After this time, orders may already be prepared or out for delivery and therefore cannot be cancelled or refunded.
Amendments: If you wish to make changes to your order (such as a change of message or delivery date), please notify us promptly and we will make reasonable efforts to accommodate your request provided your order has not been dispatched or prepared. After dispatch, changes may not be possible.
Cancellation by Hampton Florist: Hampton Florist reserves the right to cancel any order at any time for reasons including stock unavailability, payment issues, or where a delivery cannot be fulfilled. In such cases, a full refund will be provided via your original payment method.
Due to the perishable nature of flowers, returns are generally not accepted. If you receive a product that is damaged, significantly different from that ordered, or fails to arrive as agreed, please notify Hampton Florist within 24 hours of delivery. Photographic evidence may be required to support your claim.
Where a genuine issue is identified, we will offer at our discretion:
Refunds are not offered for issues arising from circumstances outside our control, including delayed deliveries due to recipient unavailability or incorrect delivery details provided at checkout. Refunds are processed promptly but may take up to 5-7 working days to appear in your account depending on your bank.
It is the customer’s responsibility to ensure the delivery address, recipient’s contact details, and delivery instructions are correct at the time of ordering. Hampton Florist cannot be held responsible for failed or delayed deliveries due to incorrect, incomplete, or inaccessible delivery addresses. By using our online service, you agree not to use the Site unlawfully or for any fraudulent purpose.
We strive to ensure all product descriptions and images on our website are as accurate as possible. However, actual products may vary slightly in appearance due to seasonal variation, supplier availability, and differences in computer/device displays. Bouquet and arrangement images are for illustrative purposes only; exact flower types and arrangement may vary.
To the fullest extent permitted by law, Hampton Florist shall not be liable for any indirect, special, incidental, or consequential damages arising out of or related to the use or inability to use our online ordering service, including but not limited to loss of data, income or profit, or claims from third parties.
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
Whilst we endeavour to deliver your order as agreed, Hampton Florist does not guarantee delivery times. Delays due to circumstances beyond our reasonable control (force majeure events such as extreme weather, road closures, or public holidays) will not constitute a breach of contract. In such cases, we will attempt to notify you as soon as possible and arrange alternative solutions where feasible.
Your use of the Hampton Florist website and ordering process is subject to our Privacy Policy. We process your personal data in accordance with applicable UK data protection laws and will not disclose your information to third parties other than those necessary for fulfilling your order (such as delivery agents or payment processors).
Hampton Florist may update or amend these Terms & Conditions from time to time to comply with changes to UK law or our business processes. Any changes will be posted to the Site and will apply to orders placed after the publish date. We recommend that you review these Terms & Conditions periodically to stay informed.
If any provision within these Terms & Conditions is found by any court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed and the remaining provisions will remain in effect.
These Terms & Conditions and any dispute or claim arising from or related to them are governed by English law. The English courts will have exclusive jurisdiction over any dispute or claim arising from or related to these Terms & Conditions or the supply of products by Hampton Florist.
If you have any questions or concerns relating to these Terms & Conditions, your order, or any aspect of our online flower delivery service in Hampton and surrounding areas, please contact Hampton Florist using the details provided on our website. Our customer care team will be happy to assist you.
These Terms & Conditions apply to all customers ordering through the Hampton Florist online service, whether for delivery in Hampton or the wider local area. By placing an order, you acknowledge acceptance of these terms.
Thank you for choosing Hampton Florist for your online flower delivery in Hampton and the neighbouring communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hampton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hampton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
